1. Introduction
SoldTools ("we," "us," or "our") operates a car sales and customer relationship management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and mailing address when you submit a form or create an account.
- Vehicle Information: Details about vehicles you are interested in, trade-in vehicles, and purchase history.
- Communication Data: SMS messages, emails, and other communications sent through our platform.
- Usage Data: Browser type, IP address, pages visited, time spent on pages, and other analytics data.
- Third-Party Data: Information received from connected services such as Facebook, Instagram, TikTok, and Google My Business when you authorize integrations.
3. How We Use Your Information
- To provide and maintain our services.
- To communicate with you regarding inquiries, appointments, and deals.
- To send SMS and email marketing communications (with your consent).
- To improve our platform and user experience.
- To manage social media integrations and post content on your behalf.
- To comply with legal obligations.
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Twilio (SMS), Supabase (database/auth), and other infrastructure providers necessary to operate our platform.
- Social Media Platforms: Facebook, Instagram, TikTok, and Google when you connect these integrations.
- Legal Requirements: When required by law, court order, or governmental authority.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us or using the data deletion feature.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Opt out of marketing communications.
- Withdraw consent for data processing.
7. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls. However, no method of transmission over the Internet is 100% secure.
8. Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies to understand how our service is used.
9. Third-Party Services
Our platform integrates with third-party services including Meta (Facebook/Instagram), TikTok, Google, Twilio, and others. Each service has its own privacy policy. We encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
SoldTools
Doral, FL 33172
Email: privacy@soldtools.com